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Frequently asked questions
faq

What is novawear.eu?

Novawear.eu is anonline shopping centre created to deliver broad and varied range of designer apparelfor everyone. It is a place where you could find the right product for your dear ones or for yourself.

How can I place an order at novawear.eu?

Choose the item that you wish to purchase, click on "Add to bag" button and make the online payment. Soon, you would receive an order confirmation email from us. This email contains your order and shipment details.

Do I need to register for shopping through novawear.eu?
Yes, before you shop for anything from novawear.eu, you are required to register with us. The registration details will help us to send your item correct and to communicate with you in future.

How can I pay?


- CREDIT/DEBIT CARDS

     We accept payments by VISA, VISA ELECTRON, MASTERCARD or MAESTRO. You have to be registered in VISA VERIFIED or MASTERCARD SECURE CODE to make internet payments.

- BANK TRANSFER

     We accept payments by bank transfer via IBAN/BIC. When you finalize your order you will see our bank details. Please when you make payment write your order number in description.


What shipping options are available?
We suggest two types of courier services
-  PRIORITY POST SERVICE - BG POST (Bulgarian Mail Service) - 10 BUSINESS DAYS
-  EXPRESS POST SERVICE - ARAMEX - 3-5 BUSINESS DAYS

How long it would take to deliver the product after the payment has been made?
We deliver your product within 7 working days of transaction or on the approximate delivery date mentioned by you in the order form, whichever is later.

Do you deliver Worldwide?

Yes, Kindly refer to our Delivery Zones, or contact us at info@novawear.eu

How do I know that my order has been shipped?
We send you confirmation email after your order has been shipped. You can also track your order status online by logging into My Account.

My order is shown to be in · Processing· state. What does it mean?


Your order passes through following states before it finally enters the ·Shipped· state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
c) Shipped: Your order has been successfully shipped from our end; or
d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

Can I cancel an order after it is submitted?

Yes. To cancel an order, click on the My Account link on the top of any page on the site. This will take you to your My Account page, where you can click on the Track Your Pending Orders link to view all the orders that have not yet been fulfilled. You can then click on the Order Number that you wish to cancel and then finally click on the Cancel Your Order link available for that order. Please note that you can only cancel orders that have not yet entered the shipping process.

How do I contact you regarding my order?

You can send an e-mail to our Customer Service Group at info@novawear.eu and we will be glad to help you.

Can I change my order?

If you wish to change the order then contact us at info@novawear.eu

What if I receive a broken or defective item?

If the broken or defective item is received then we replace the goods within 7 working days.

What happens to my personal data?

We protect your personal data using the latest security and encryption procedures.
Your personal data will only be used to process your order. We will only pass on your details to our business partners who need your address in order to make delivery. Your personal details will not be passed on to any other third parties. You have the right at any time to request information about the data we hold about you, to request a copy of this information, to request that access to this data be refused and to request that this data be deleted.
If you have further queries regarding novawear.eu, kindly write to us at
info@novawear.eu.  Our customer care executive will get back to you within 24 hours.

 

 

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